Bestie Cleaning FAQ

Question 1

Can I ask for organic supplies?

Accepted Answer

Sure thing, just choose the organic cleaning supplies in the extras section.

Question 2

How do you handle antiques and collectables?

Accepted Answer

While we carry liability insurance, it does not cover items of high monetary or sentimental value. For this reason, our team does not clean antiques, collectibles, jewelry, or similar valuables. We kindly ask that you either move these items to a safe place or notify us to exclude them from the cleaning. To protect your belongings, please store valuables such as jewelry, cash, and small keepsakes in a secure location like a safe, jewelry box or drawer.

Question 3

What happens during inclement weather?

Accepted Answer

At Bestie Cleaning, safety comes first. During severe weather (snow, ice, storms, power outages, or emergencies), cleanings may be delayed or canceled. We’ll notify you of any changes, and you can call 703-552-8777 to report unsafe conditions that may affect service.

Question 4

Do you provide cleaning services for special services?

Accepted Answer

Yes! We offer both pre-event and post-event cleaning services to ensure your special occasion is spotless and stress-free.

Question 5

Do your cleaners speak English?

Accepted Answer

We have a diverse, multicultural staff and value clear communication. While not every team member may speak fluent English, we ensure your notes and requests are added to their work orders. Our teams stay in touch with the office via cell phone throughout the day, so we can relay any messages to them while they’re in your home – just let us know!

Question 6

Can I safely provide a key or entry code if I'm not at home?

Accepted Answer

Absolutely. Your safety is our top priority – all our cleaners are thoroughly vetted, background-checked, and trusted professionals, so you can have complete peace of mind even if you’re not home during your cleaning.

Question 7

Why is the first-time cleaning more expensive?

Accepted Answer

For first-time clients, pricing is slightly higher since deep cleans take longer and cover neglected areas like baseboards, vents, behind appliances, and detailed kitchen/bathroom scrubbing. After the initial clean, you can schedule regular services weekly, bi-weekly, or monthly to maintain daily cleanliness. (Please note: we don’t provide services on major holidays.)

Question 8

Are there any restrictions on the size of properties you clean?

Accepted Answer

Bestie Cleaning can handle properties of all sizes. Contact us with your specific needs, and we’ll customize our services to fit your property.

Question 9

How often should I schedule your service?

Accepted Answer

The schedule depends on your needs. We offer one-time, weekly, bi-weekly, or monthly cleanings. For high-traffic areas like offices or commercial kitchens, more frequent cleanings are recommended to keep your space spotless.

Question 10

Can I schedule a partial clean?

Accepted Answer

Yes, we offer flexible hourly bookings for partial cleans, with a 3-hour minimum. Pricing is based on your home’s size, not just the rooms cleaned. Book online by selecting bedrooms and bathrooms, or contact us to schedule service in Fairfax, Loudoun, and Prince William counties.

Question 11

What shoud I do before the team arrives?

Accepted Answer

Just make sure the areas you want cleaned are clear for easy access. Our team will take care of the rest.

Question 12

What are Bestie Cleaning's payment methods and requirements?

Accepted Answer

Payment & Policies:
A valid credit card is required to schedule any cleaning service and is securely kept on file per our policies. Payment is due immediately upon completion of service. Recurring clients must pay on the scheduled day unless prior arrangements are approved. Accepted payment method: major credit and debit cards only.

Invoices not paid by the due date may incur a 2.5% monthly late fee. Continued non-payment may result in suspension of services or collection actions.

Question 13

What if I need to reschedule or cancel the day of my cleaning?

Accepted Answer

Booking: Appointments are scheduled based on availability and confirmed once booked by phone, email, or online.
Access: Clients must provide safe entry (present, key code, lockbox, concierge etc.).
Cancellations/Lock-outs: Cancellations or reschedules with less than 24 hours’ notice may incur a 30% fee for reschedules or 50% for cancellations/lock-outs.
Rescheduling: Clients requesting to reschedule an appointment must notify us at least 24 hours in advance. Rescheduling requests made with less than 24 hours’ notice are subject to availability and may incur additional fees.
Frequent cancellations may lead to fees, rate changes or loss of preferred time slot.
Weekly clients who skip will be charged the biweekly rate.
Biweekly clients who skip will be charged the monthly rate.
Monthly clients who extend beyond six weeks will incur a $40 fee.
Notice: At least 24 hrs’ notice required for reschedules. Requests under 24 hrs are subject to availability and fees.
Good Faith: Bestie Cleaning will make every effort to accommodate rescheduling, but availability outside the original booking is not guaranteed.

Question 14

What if I am not satisfied with the cleaning?

Accepted Answer

We stand by our work with a 100% satisfaction guarantee. Simple, if you are unhappy with your clean and feel as though our home cleaning professionals missed anything – send us pictures within 24 hours and we will put it right at no extra cost.

Question 15

How is my cleaning price determined?

Accepted Answer

All cleaning services are billed at the price agreed upon at booking. Initial quotes are based on information provided (home size, number of rooms, and standard condition) and assume typical upkeep. If our team encounters conditions significantly different from those described – such as excessive clutter, heavy pet hair, hoarding, or biohazards (pet waste, mold) – we may adjust the rate, which will be communicated before service begins.

Question 16

What if I need a cleaning urgently?

Accepted Answer

We recognize that emergencies happen and offer urgent cleaning services when possible.
To request an expedited appointment, please contact us directly at (703) 552-8777 or email info@bestiecleaning.com. Provide details about the urgency, service location, and any special requirements so we can assist promptly.
While we make every effort to accommodate urgent requests, availability depends on our staffing and schedule. Urgent or same-day requests may incur additional fees due to the expedited nature of the service.

Question 17

What is Bestie Cleaning's cancellation policy?

Accepted Answer

We understand that unexpected events may arise. However, because our cleaning teams dedicate specific time slots and resources to each client, cancellations impact both our employees and other customers waiting for service. To balance flexibility with fairness, the following applies:

24-Hour Cancellation Notice: Clients must provide at least 24 hours’ notice if they need to cancel or reschedule an appointment. Cancellations made within 24 hours, when we are unable to reassign the time slot, may incur a 50% cancellation fee. This is a common and fair industry practice to account for lost wages and time.
Same-Day Cancellations: If a client cancels on the day of service, the full cost of the scheduled service will be charged. This is because same-day cancellations do not allow us sufficient time to reallocate staff or reschedule another client in your place.

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