FAQs

Bestie Cleaning is committed to accessibility for all clients. We provide clear communication, easy booking, and flexible scheduling to ensure everyone can enjoy our professional cleaning services with ease and convenience.

Bestie Cleaning » FAQs

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Frequently Asked Questions

Got questions? Our FAQ covers services, scheduling, payments, and policies across Fairfax, Loudoun, and Prince William Counties in Northern Virginia. Still need help? Contact us anytime at [email protected].

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FAQs

How much the cleaning will cost?

The cost depends on the size of your space, the type of cleaning, and how often you schedule service. For a quick estimate, visit our Book Now page to get an instant quote and schedule your cleaning.

How frequently should I schedule cleaning?

The schedule depends on your needs. We offer one-time, weekly, bi-weekly, or monthly cleanings. For high-traffic areas like offices or commercial kitchens, more frequent cleanings are recommended to keep your space spotless.

Are you insured and are your cleaners properly vetted?

Yes! Bestie Cleaning is fully insured, and all our cleaners are background-checked, carefully vetted and trained to ensure your home or office is safe and well cared for.

More Questions

If you reschedule or cancel less than 24 hours before your appointment, a fee of up to 50% of the booking total may be charged to the card on file. This also applies if our cleaner arrives but cannot enter the home because no key, code, or access was provided. Our team will try to contact you, but if we cannot reach you and cannot access the home, the cancellation fee will apply.

Payment is due on the day the cleaning service is completed, unless another arrangement has been agreed to in writing. If payment is not received by the due date, the invoice will be considered past due. After 20 days, a late fee of $45 or 5% of the total balance (whichever is higher) will be added to the unpaid amount. Accounts that remain unpaid may have services suspended and may be sent to a collections agency. Any collection or legal costs related to unpaid balances will be the responsibility of the client.

We stand by our work with a 100% satisfaction guarantee. Simple, if you are unhappy with your clean and feel as though our home cleaning professionals missed anything – send us pictures within 24 hours and we will put it right at no extra cost.


We understand that emergencies happen and offer urgent cleaning services whenever possible. To request an expedited appointment, please contact us at (703) 552-8777 or email [email protected] with details about the urgency, service location, and any special requirements. While we do our best to accommodate urgent requests, availability depends on staffing and scheduling, and same-day or expedited services may include additional fees.

All cleaning services are billed at the price agreed upon at booking. Initial quotes are based on information provided (home size, number of rooms, and standard condition) and assume typical upkeep. If our team encounters conditions significantly different from those described – such as excessive clutter, heavy pet hair, hoarding, or biohazards (pet waste, mold) – we may adjust the rate, which will be communicated before service begins.


Everyone asks this—and it’s a great question! The time needed really depends on the size of your home and the type of cleaning you’d like. We focus on doing the job thoroughly rather than rushing through it. To help you plan, here are some general estimates:


• 2 hours – light touch-up cleaning
• 3 hours – a full 1-bedroom, 1-bath home
• 4 hours – a 2-bedroom, 2-bath home
• 6+ hours – larger homes or deep cleaning needs


These are just guidelines, and we’re always happy to help you choose the best option for your space.

Just make sure the areas you want cleaned are clear for easy access. Our team will take care of the rest.

Yes, we offer flexible hourly bookings for partial cleans, with a 3-hour minimum. Pricing is based on your home’s size, not just the rooms cleaned. Book online by selecting bedrooms and bathrooms, or contact us to schedule service in Fairfax, Loudoun, and Prince William counties.

For first-time clients, pricing is slightly higher since deep cleans take longer and cover neglected areas like baseboards, vents, behind appliances, and detailed kitchen/bathroom scrubbing. After the initial clean, you can schedule regular services weekly, bi-weekly, or monthly to maintain daily cleanliness. (Please note: we don’t provide services on major holidays.)

We have a diverse, multicultural staff and value clear communication. While not every team member may speak fluent English, we ensure your notes and requests are added to their work orders. Our teams stay in touch with the office via cell phone throughout the day, so we can relay any messages to them while they’re in your home – just let us know!

Payment is due immediately upon completion of each service. For recurring clients, payment must be made on the scheduled day of service unless alternative arrangements have been formally approved in writing. We accept credit or debit card payments only. A valid card must be placed on file at the time of booking to secure your appointment.

If you need to reschedule or cancel, please notify us at least 24 hours in advance. Changes made with less than 24 hours’ notice may incur fees (about 30% for rescheduling and up to 50% for cancellations or lock-outs). A lock-out occurs if our cleaners arrive but cannot enter the home.
Frequent cancellations may lead to additional fees, rate adjustments, or loss of your preferred time slot. If weekly clients skip a visit, the biweekly rate will apply. If biweekly clients skip, the monthly rate will apply. Monthly clients who extend service beyond six weeks may incur a $40 fee.
We will do our best to accommodate schedule changes, but availability is not guaranteed.

Bestie Cleaning can handle properties of all sizes. Contact us with your specific needs, and we’ll customize our services to fit your property.

We have a diverse, multicultural staff and value clear communication. While not every team member may speak fluent English, we ensure your notes and requests are added to their work orders. Our teams stay in touch with the office via cell phone throughout the day, so we can relay any messages to them while they’re in your home – just let us know!

Absolutely. Your safety is our top priority – all our cleaners are thoroughly vetted, background-checked, and trusted professionals, so you can have complete peace of mind even if you’re not home during your cleaning.

Yes! We offer both pre-event and post-event cleaning services to ensure your special occasion is spotless and stress-free.

At Bestie Cleaning, safety comes first. During severe weather (snow, ice, storms, power outages, or emergencies), cleanings may be delayed or canceled. We’ll notify you of any changes, and you can call 703-552-8777 to report unsafe conditions that may affect service.

While we carry liability insurance, it does not cover items of high monetary or sentimental value. For this reason, our team does not clean antiques, collectibles, jewelry, or similar valuables. We kindly ask that you either move these items to a safe place or notify us to exclude them from the cleaning. To protect your belongings, please store valuables such as jewelry, cash, and small keepsakes in a secure location like a safe, jewelry box or drawer.

Sure thing, just choose the organic cleaning supplies in the extras section.

Our FAQ section answers the most common questions about our cleaning services, booking process, pricing, and policies. If you don’t find what you’re looking for, feel free to contact us—we’re always happy to help.

Why Choose Us?

Bestie Cleaning delivers reliable, professional service with attention to detail and care. Our experienced team is dedicated to making your home or office clean, comfortable, and well maintained—backed by our 100% satisfaction guarantee.

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Our Commitment

  • High-quality, consistent cleaning on every visit
  • Reliable service that respects your home or office
  • 100% satisfaction guarantee – if something isn’t right, we’ll make it right!

Expert Team

  • Experienced and trained cleaners who pay attention to every detail
  • Professional, dependable and trustworthy staff
  • Properly background-checked for your safety and peace of mind
100%

Satisfaction Guaranteed

450+

Happy Customers

10+

Professional Cleaners

1+ yr

Serving Northern Virginia

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Any Questions? Feel Free to Reach Out

If you encounter any accessibility barriers or have suggestions for improvement, please reach out:

📧 Email: [email protected]
📞 Phone: (703) 552-8777
📍 Service Area: Northern Virginia – including Prince William, Alexandria, Fairfax and Loudoun Counties.

Bestie Cleaning proudly upholds a culture of inclusivity – ensuring that everyone in our community can access the cleaning services they need with ease, respect, and confidence.