Frequently Asked Questions
Welcome to our FAQ page! If you don’t see what you need, email us anytime at [email protected] – we’re happy to help!
Yes! We offer both pre-event and post-event cleaning services to ensure your special occasion is spotless and stress-free.
At Bestie Cleaning, safety comes first. During severe weather (snow, ice, storms, power outages, or emergencies), cleanings may be delayed or canceled. We’ll notify you of any changes, and you can call 703-552-8777 to report unsafe conditions that may affect service.
While we carry liability insurance, it does not cover items of high monetary or sentimental value. For this reason, our team does not clean antiques, collectibles, jewelry, or similar valuables. We kindly ask that you either move these items to a safe place or notify us to exclude them from the cleaning. To protect your belongings, please store valuables such as jewelry, cash, and small keepsakes in a secure location like a safe, jewelry box or drawer.
Sure thing, just choose the organic cleaning supplies in the extras section.
Frequently Asked Questions
Got questions? Our FAQ covers services, scheduling, payments, and policies across Fairfax, Loudoun, and Prince William Counties in Northern Virginia. Still need help? Contact us anytime at [email protected].
When you book your appointment, our system will take your card information. On the day of your booking at 7am, there will be a hold charge on your card. Your payment will be processed the same day of cleaning. If you reschedule your cleaning less than 24 hours in advance, there will be a fee of 50% charged to your card on file.
If you cancel your cleaning less than 24 hours in advance, there will be a fee up to 50% of your booking total. This would include if our cleaner(s) show up to your house and there is no key or code to get inside and are unable to enter the home for any reason. Our cleaner(s) will make every effort to contact you if this occurs but if you are unreachable and they can’t get in, there will be a cancellation fee.
- Booking: Appointments are scheduled based on availability and confirmed once booked by phone, email, or online.
- Access: Clients must provide safe entry (present, key code, lockbox, concierge etc.).
- Cancellations/Lock-outs: Cancellations or reschedules with less than 24 hours’ notice may incur a 30% fee for reschedules or 50% for cancellations/lock-outs.
- Rescheduling: Clients requesting to reschedule an appointment must notify us at least 24 hours in advance. Rescheduling requests made with less than 24 hours’ notice are subject to availability and may incur additional fees.
- Frequent cancellations may lead to fees, rate changes or loss of preferred time slot.
- Weekly clients who skip will be charged the biweekly rate.
- Biweekly clients who skip will be charged the monthly rate.
- Monthly clients who extend beyond six weeks will incur a $40 fee.
- Notice: At least 24 hrs’ notice required for reschedules. Requests under 24 hrs are subject to availability and fees.
- Good Faith: Bestie Cleaning will make every effort to accommodate rescheduling, but availability outside the original booking is not guaranteed.
Payment is due immediately upon completion of each service. For recurring clients, payment must be made on the scheduled day of service unless alternative arrangements have been formally approved in writing. We accept credit or debit card payments only. A valid card must be placed on file at the time of booking to secure your appointment. For safety and record-keeping purposes, we do not accept cash payments under any circumstances.
All invoices are due on the date of service performed by Bestie Cleaning, unless otherwise agreed in writing. Invoices not settled by the specified due date are considered past due. A late fee of $45 or 5% of the total fee (whichever is higher) will be applied to any unpaid balance 20 calendar days after the service date or invoice date. Accounts remaining unpaid after this period may be suspended and referred to a licensed collections agency, and the client will be responsible for any additional collection or legal costs incurred.
- We recognize that emergencies happen and offer urgent cleaning services when possible.
- To request an expedited appointment, please contact us directly at (703) 552-8777 or email [email protected]. Provide details about the urgency, service location and any special requirements so we can assist promptly.
- While we make every effort to accommodate urgent requests, availability depends on our staffing and schedule. Urgent or same-day requests may incur additional fees due to the expedited nature of the service.
All cleaning services are billed at the price agreed upon at booking. Initial quotes are based on information provided (home size, number of rooms, and standard condition) and assume typical upkeep. If our team encounters conditions significantly different from those described – such as excessive clutter, heavy pet hair, hoarding, or biohazards (pet waste, mold) – we may adjust the rate, which will be communicated before service begins.
We stand by our work with a 100% satisfaction guarantee. Simple, if you are unhappy with your clean and feel as though our home cleaning professionals missed anything – send us pictures within 24 hours and we will put it right at no extra cost.
Everyone asks this – and it’s a great question! The truth is, there’s no one-size-fits-all answer. We focus on doing the job right, not just finishing fast. The time depends on your home’s size and the type of cleaning you need. That said, here are some rough estimates to help you plan:
- 2 hours → light touch-up cleaning
- 3 hours → a full 1-bedroom, 1-bath home
- 4 hours → a 2-bedroom, 2-bath home
- 6+ hours → larger homes or deep cleaning needs
Just make sure the areas you want cleaned are clear for easy access. Our team will take care of the rest.
Yes, we offer flexible hourly bookings for partial cleans, with a 3-hour minimum. Pricing is based on your home’s size, not just the rooms cleaned. Book online by selecting bedrooms and bathrooms, or contact us to schedule service in Fairfax, Loudoun, and Prince William counties.
The schedule depends on your needs. We offer one-time, weekly, bi-weekly, or monthly cleanings. For high-traffic areas like offices or commercial kitchens, more frequent cleanings are recommended to keep your space spotless.
Bestie Cleaning can handle properties of all sizes. Contact us with your specific needs, and we’ll customize our services to fit your property.
For first-time clients, pricing is slightly higher since deep cleans take longer and cover neglected areas like baseboards, vents, behind appliances, and detailed kitchen/bathroom scrubbing. After the initial clean, you can schedule regular services weekly, bi-weekly, or monthly to maintain daily cleanliness. (Please note: we don’t provide services on major holidays.)
Absolutely. Your safety is our top priority – all our cleaners are thoroughly vetted, background-checked, and trusted professionals, so you can have complete peace of mind even if you’re not home during your cleaning.
We have a diverse, multicultural staff and value clear communication. While not every team member may speak fluent English, we ensure your notes and requests are added to their work orders. Our teams stay in touch with the office via cell phone throughout the day, so we can relay any messages to them while they’re in your home – just let us know!
Why Hire Us?
Professionalism You Can Trust Our team is fully licensed and insured, so you can have peace of mind knowing your home, office or rental in NOVA is in safe hands.
Reliability Every Time
We show up when we say we will, ready to deliver consistent, top-quality cleaning services without excuses.
Tailored to Your Needs
Whether it’s a cozy home, a busy office, or an Airbnb rental, we customize our services to fit your lifestyle and priorities.
Attention to Detail
From the smallest corners to high-touch surfaces, we make sure no spot is overlooked, leaving your space fresh and inviting.
Commitment to Satisfaction
Your happiness matters most. We stand behind our work and strive to exceed expectations with every clean.
Our Safety & Service Limitations
Your safety and our team’s well-being are a priority. We cannot perform tasks involving hazardous materials, heavy lifting or unsafe areas. More details below …
We cannot clean during active renovations, repairs or painting. Dust and debris create safety risks and can undo our work. We’re happy to schedule your cleaning once projects are complete for the best results.
We do not lift or move heavy furniture or appliances such as refrigerators, stoves or large tables etc. Moving these items can be unsafe and may cause injury or damage. Our cleaners focus on cleaning accessible areas around furniture to ensure a thorough, safe service.
We do not move fragile or decorative items such as vases, hung art, or collectibles. These items can be easily damaged, so our cleaners focus on cleaning around them to keep both your belongings and our team safe.
Our cleaners will happily load your dishwasher, but we do not put dishes back into cupboards after washing. This helps prevent breakage and ensures delicate items remain safe.
We do not remove strong or persistent odors such as mold, smoke, or pet waste. These issues often require specialized treatments or equipment beyond standard cleaning. Our focus is on keeping your home clean safely and effectively without causing harm to surfaces or risking exposure to hazardous substances.
We do not clean the interior of dishwashers or washing machines. Cleaning inside appliances can involve difficult-to-reach areas, harsh residues, or specialized procedures that fall outside the scope of our standard cleaning services. We focus on accessible surfaces to ensure safe and effective results.
We do not clean light bulbs, as handling them can be fragile and pose a risk of breakage or injury. Our focus is on safely cleaning surfaces and fixtures without creating hazards.
We do not scrub heavy marks or stains from painted walls to avoid damaging the paint or finish. Our cleaners focus on safe, general surface cleaning to maintain your home’s appearance without causing harm.
We do not remove excessive pet hair from upholstery or furniture. While we can handle light shedding and general cleaning, deep removal of pet hair may require specialized equipment. Our focus is on keeping your home clean safely and efficiently without damaging furniture or fabric.
Our services do not include washing exterior windows. Cleaning the outside of windows often requires ladders, special equipment, and safety precautions that fall outside the scope of our standard home cleaning. We focus on interior window cleaning to ensure safe and thorough results.
We provide light dusting for horizontal mini blinds made of metal or plastic but do not perform deep cleaning. Attempting a thorough wash can bend or damage the blinds. Our goal is to maintain cleanliness safely without harming your window treatments.
We do not clean areas that are infested with rodents or insects. These environments can pose serious health and safety risks, requiring specialized pest control and sanitation services. Our cleaners focus on safe, standard cleaning for your home.
We do not remove excess paint from surfaces, as this requires specialized tools and techniques to avoid damaging walls, floors, or furniture. Our cleaning services focus on maintaining a safe and thorough clean without risking harm to your home.
We do not include post-construction cleaning in our standard services, as it requires specialized equipment, extra time, and planning. If you need post-construction cleanup, we can provide a custom quote after an in-person assessment to ensure thorough and safe results.
We do not perform steam cleaning, polishing, or waxing of floors. These services require specialized equipment and techniques to avoid damaging surfaces. Our standard cleaning focuses on maintaining clean and safe floors with regular sweeping, mopping, and spot care.
We do not clean areas that require unsafe ladder use. Our team uses only step stools and extendable tools to ensure safety while reaching high surfaces.