Bestie Cleaning FAQ

Question 1

Can I ask for organic supplies?

Accepted Answer

Sure thing, just choose the organic cleaning supplies in the extras section.

Question 2

How do you handle antiques and collectables?

Accepted Answer

While we carry liability insurance, it does not cover items of high monetary or sentimental value. Please move or exclude valuables for cleaning.

Question 3

What happens during inclement weather?

Accepted Answer

Safety comes first. Cleanings may be delayed or canceled during severe weather. We’ll notify you of any changes.

Question 4

Do you provide cleaning services for special events?

Accepted Answer

Yes! We offer pre-event and post-event cleaning to make your special occasions stress-free.

Question 5

Do your cleaners speak English?

Accepted Answer

Our multicultural staff ensures clear communication. Notes are relayed to teams via office phones for smooth service.

Question 6

Can I safely provide a key or entry code if I'm not home?

Accepted Answer

Yes. All cleaners are background-checked professionals, so your home is safe even if you’re not present.

Question 7

Why is the first-time cleaning more expensive?

Accepted Answer

First-time cleans are deep cleans covering baseboards, vents, behind appliances, etc. Regular services are scheduled weekly, bi-weekly, or monthly.

Question 8

Are there any restrictions on property size?

Accepted Answer

We handle all property sizes. Contact us to customize your cleaning service.

Question 9

How often should I schedule your service?

Accepted Answer

One-time, weekly, bi-weekly, or monthly cleanings. High-traffic areas may require more frequent service.

Question 10

Can I schedule a partial clean?

Accepted Answer

Yes, flexible hourly bookings are available with a 3-hour minimum. Pricing is based on home size.